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Refund Policy

Last updated: April 13, 2026

30-Day Money-Back Guarantee

We want you to feel confident trying Hercules Live. If you're not satisfied with your first subscription, you can request a full refund of your base plan fee within 30 days of your initial purchase — no questions asked.

What's Eligible for Refund

  • Base subscription fee — your Starter or Pro monthly or yearly plan payment

What's Not Eligible for Refund

  • Overage charges — additional minutes used beyond your plan's included minutes
  • Additional phone numbers — $10/month per additional number
  • Any other usage-based fees — charges incurred for services already delivered

These charges represent costs for services already consumed and cannot be reversed.

Eligibility Conditions

  • The refund must be requested within 30 days of your initial subscription purchase
  • This guarantee applies to first-time subscriptions only
  • It does not apply to subscription renewals, plan upgrades, or plan downgrades
  • Enterprise plans have custom refund terms as agreed in your service agreement

How to Request a Refund

Email us at [email protected] with your account email address. No reason required — we'll process your request promptly.

What Happens After a Refund

  • Your refund will be processed within 14 business days to your original payment method
  • Your account will be deactivated once the refund is processed
  • Phone numbers provisioned through the Service will be released
  • Your data (call recordings, transcripts, settings) will be retained for 12 months after account closure, during which you may request an export. After this period, data will be deleted. See our Privacy Policy for details.

After 30 Days

After the 30-day window, refunds are no longer available. You may cancel your subscription at any time:

  • Monthly subscriptions — cancellation takes effect at the end of your current billing cycle
  • Yearly subscriptions — you retain access until the end of your paid annual term

No prorated refunds are provided for unused time within a billing period.

Changes to This Policy

We may update this Refund Policy from time to time. We will notify registered users of material changes by email at least 30 days before they take effect.

Contact Us

If you have questions about this Refund Policy, contact us at:
Hercules Live
Email: [email protected]
Website: hercules.live

For full terms governing the Service, see our Terms of Service.